1 Who We Are
bet393 ("we", "us", "our") operates the online gaming and sports betting platform accessible at bet393.bid. For the purposes of this Privacy Policy, bet393 is the data controller — meaning we determine the purposes and means by which your personal data is processed when you use our platform.
This Privacy Policy applies to all personal data collected by bet393 through the bet393.bid website, any mobile-optimised version of the platform, and through your interactions with our customer support channels. It covers every registered account holder and every person who makes an enquiry or contacts bet393 support regardless of whether they hold an active account.
For any privacy-related enquiry, complaint, or request, you can contact us at support@bet393.bid or through the live chat function on this platform. We aim to respond to all privacy-related communications within 72 hours.
2 Data We Collect
The personal data bet393 collects falls into four main categories. Below is a plain-language description of each, along with when and how it is collected.
2.1 Registration Data
When you create a bet393 account, we collect the information you provide during registration: your Pakistani mobile number, date of birth, and the login credentials you choose. This data is required to create and maintain your account. We also record the date and time of registration and the device and network from which you registered.
2.2 Identity Verification Data (KYC)
Before your first withdrawal — and sometimes earlier, based on account activity — bet393 requests identity documents as part of our Know Your Customer (KYC) process. This typically includes a copy of your CNIC (Computerised National Identity Card), a live selfie or selfie-with-document image, and in some cases proof of ownership of your registered payment method. This data is collected to verify your identity, confirm your age (18+), and comply with anti-money laundering obligations.
2.3 Transaction and Gameplay Data
We record all financial transactions on your bet393 account — deposits, withdrawals, bonus credits, and adjustments — along with the payment method used and the timestamps of each transaction. We also record all gameplay activity: bets placed, games played, outcomes, and session durations. This data is used to operate your account, resolve disputes, detect fraud, and fulfil reporting obligations.
2.4 Technical and Device Data
When you access bet393, our servers automatically receive certain technical information from your device: IP address, browser type and version, operating system, device identifiers, screen resolution, language preference, and referring URL. We also collect session data including pages visited, time spent on each page, and navigation paths. This data is used for security, fraud detection, platform optimisation, and the attribution of marketing activity.
| Data Category | Examples | Collected When | Required? |
|---|
| Registration | Mobile number, date of birth, password | Account creation | Yes — mandatory |
| KYC / Identity | CNIC copy, selfie, payment proof | Before first withdrawal | Yes — for withdrawals |
| Financial | Deposit amounts, withdrawal requests, payment method tokens | Each transaction | Yes — automatically |
| Gameplay | Bets placed, game sessions, outcomes | Each session | Yes — automatically |
| Technical | IP address, browser, device type | Each visit | Yes — automatically |
| Communications | Support chat transcripts, email correspondence | When you contact us | When you engage |
| Marketing | Email address (if opted in), communication preferences | Registration (opt-in) | No — optional |
3 Why We Use Your Data
bet393 processes your personal data for the following specific purposes. We operate under the principle that each use of your data requires a legitimate justification — we do not process data without one.
3.1 Account Operation and Service Delivery
The fundamental reason we collect most of your data is to operate your account and provide the bet393 service. This includes processing your deposits and withdrawals, recording your bets and casino gameplay, operating the responsible gaming tools in your account, and communicating with you about your account status and transactions.
3.2 Identity Verification and Fraud Prevention
Verifying that you are who you say you are, that you are at least 18 years of age, and that your account is not being used for money laundering or financial fraud. bet393 uses automated tools and manual review for fraud detection. Suspicious patterns — multiple accounts from the same device, unusual transaction sequences, inconsistent login locations — trigger additional review.
3.3 Responsible Gaming Monitoring
bet393 analyses gameplay and transaction patterns to identify indicators of potentially problematic gambling behaviour. This is a proactive duty of care — not a punitive measure — and is one of the most privacy-sensitive uses of your data. The output of this analysis is used to trigger responsible gaming interventions where appropriate: account alerts, support outreach, or in serious cases, account restrictions. This data is not used for marketing profiling.
3.4 Legal and Regulatory Compliance
bet393 is required to retain certain categories of data to comply with applicable anti-money laundering (AML) regulations, financial reporting requirements, and any requests from competent authorities. This obligation may require us to retain data for longer than we would otherwise choose to.
3.5 Platform Improvement and Analytics
Aggregated and anonymised data about how players use the bet393 platform — which game categories are most popular, where players drop off during registration, which payment methods cause friction — is used to improve the platform. Where individual-level data is used for analytics, it is subject to appropriate access controls and is not linked back to marketing profiles.
3.6 Marketing Communications (Opt-In Only)
If you opted in to marketing communications during registration or subsequently updated your preferences to receive them, bet393 may send you information about new games, upcoming promotions, bonus offers, and PSL season betting markets via SMS or email. You can opt out of marketing communications at any time from your account settings or by contacting support.
4 Who We Share Your Data With
bet393 does not sell, rent, or trade your personal data. Data sharing occurs only in the following specific, controlled circumstances:
- Payment Processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank partners and card networks receive the data necessary to process your transactions. This typically includes your account identifier, the transaction amount, and the payment reference — not your full profile.
- Identity Verification Providers: CNIC documents and selfies submitted for KYC verification are processed by our identity verification partner, which operates under a data processing agreement with bet393. Documents are not retained by the verification provider beyond the period required to complete verification.
- Game Providers: When you play a live casino or online casino game at bet393, the game provider's platform receives your player session data (bet amounts, game outcomes, session duration) in order to operate the game. Game providers do not receive your personal identification data.
- Fraud Detection Services: Technical data including IP addresses and device fingerprints may be shared with fraud detection services to identify suspicious account activity. This sharing is governed by data processing agreements.
- Legal Authorities: bet393 will disclose personal data to law enforcement or regulatory bodies when required by law, court order, or legally binding regulatory request. We will notify affected players of such disclosures where we are legally permitted to do so.
No Third-Party Marketing: Your contact details are never shared with third parties for the purposes of their own marketing. If you receive unsolicited communications claiming to be from bet393 via an unknown channel, treat them as fraudulent and report to our support team.
5 Data Security
bet393 takes the security of player data seriously and implements multiple layers of technical and organisational protection. The key measures in place are:
5.1 Encryption
All data transmitted between your browser or device and bet393 servers is encrypted using TLS 1.2 or higher. This means your login credentials, payment instructions, and personal information cannot be intercepted in transit. The presence of the padlock icon in your browser address bar confirms that this encryption is active.
5.2 Password Security
Passwords are never stored in plain text on bet393 systems. They are processed through a strong one-way hashing algorithm with a unique salt for each account, meaning that even in the unlikely event of a data breach, your password cannot be recovered from the stored data. bet393 staff cannot see your password — only you know it.
5.3 Access Controls
Access to player personal data within bet393's internal systems is restricted on a need-to-know basis. Staff do not have access to data beyond what their role requires. All internal access to sensitive data is logged and audited. KYC documents are accessible only to the compliance team and are handled in a controlled, access-logged environment.
5.4 Security Monitoring
bet393 operates continuous security monitoring across its infrastructure. Unusual access patterns, failed login attempts, and suspicious transaction sequences are flagged for investigation. Players are notified of significant account security events — such as a login from a new device or location — via their registered mobile number.
You also play a role in keeping your account secure. Use a strong, unique password for your bet393 account. Do not share login details with anyone. If you suspect unauthorised access to your account, contact bet393 support immediately via live chat so we can secure your account and investigate.
6 Cookies & Tracking Technologies
bet393 uses cookies and similar tracking technologies to operate the platform, maintain your session, remember your preferences, and understand how players use the site. Here is what we use and why:
| Cookie Type | Purpose | Retention | Can You Opt Out? |
|---|
| Essential |
Maintain your login session, store your cart/bet slip state, enable the live chat function, prevent cross-site request forgery. |
Session / 30 days |
No — platform cannot function without these |
| Functional |
Remember your language preference, last-used payment method, preferred casino game category, odds display format. |
6 months |
Yes — via browser settings |
| Analytics |
Understand aggregate platform usage: which pages are most visited, where players experience difficulties, how game categories perform. Data is aggregated and anonymised. |
13 months |
Yes — via browser settings |
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the bet393 platform, though some convenience features — such as remembered preferences — will not function. Instructions for managing cookies in common browsers are available in each browser's help documentation.
6.1 Device Fingerprinting
In addition to cookies, bet393 uses device fingerprinting technology to identify the device being used to access the platform. This is used specifically for fraud detection and multi-account prevention, not for marketing profiling. Device fingerprint data is not shared with third parties for marketing purposes.
7 Your Rights Over Your Data
As a bet393 player, you have the following rights over your personal data. To exercise any of these rights, contact our support team via live chat or email at support@bet393.bid with the subject line "Data Rights Request".
Right to Access
Request a copy of the personal data bet393 holds about you. We will provide this in a readable format within 30 days.
Right to Rectification
If any of your personal data is inaccurate or out of date, you can request that we correct it. Contact support with the correct information and supporting documentation.
Right to Erasure
Request deletion of your personal data. Note: certain data must be retained for legal and regulatory compliance and cannot be deleted on request.
Right to Portability
Request your personal data in a structured, commonly used, machine-readable format so you can transfer it to another platform if you choose.
Right to Object
Object to specific processing activities, including marketing profiling. If you opt out of marketing, we will stop using your contact details for that purpose with immediate effect.
Right to Restriction
Request that we restrict processing of your data while a query or dispute is being investigated, rather than deleting it during the resolution process.
Response Timeframe:
bet393 will acknowledge all data rights requests within 72 hours and complete them within 30 days. Complex requests may require additional time, in which case we will notify you of the expected timeline. Some requests — particularly erasure requests — may be subject to limitations where legal or regulatory obligations require us to retain data.
8 Data Retention & Deletion
bet393 retains personal data for as long as necessary to fulfil the purpose for which it was collected, and for as long as required by applicable legal and regulatory obligations. The general retention schedule is as follows:
- Active Account Data: Retained for the lifetime of your active account plus a minimum of 5 years following account closure, to comply with financial record-keeping requirements.
- KYC / Identity Documents: Retained for the duration of your active account plus 5 years following closure. Documents provided during a KYC process that did not result in successful verification are deleted within 90 days.
- Transaction Records: Retained for 7 years following the date of the transaction in accordance with standard financial record-keeping obligations.
- Support Communications: Retained for 3 years following the close of the relevant support interaction.
- Marketing Data: Retained until you opt out of marketing communications. Following opt-out, your contact details are removed from marketing distribution lists within 5 business days.
- Technical/Device Data: IP log data is retained for 12 months. Aggregated analytics data may be retained indefinitely in anonymised form.
When data reaches the end of its retention period, it is deleted or anonymised in a manner that prevents reconstruction. Players who request account closure and have no outstanding compliance obligations will have their identifiable personal data deleted in accordance with this schedule.
9 Contact Us & Policy Updates
9.1 How to Reach Us
For any privacy-related question, data rights request, or complaint, contact the bet393 data team via:
- Live Chat: Available 24/7 directly on the bet393 platform. For data rights requests, start the chat with "Data Rights Request" so the query reaches the right team.
- Email: support@bet393.bid — for formal data rights requests, include your registered mobile number and a clear description of your request in the subject line.
9.2 Changes to This Policy
bet393 may update this Privacy Policy from time to time to reflect changes in the law, changes in our platform, or improvements to how we handle data. When material changes are made, we will notify registered players via SMS or email to the contact details on their account before the changes take effect, and we will update the "Last Updated" date at the top of this page.
Your continued use of the bet393 platform after notification of a policy update constitutes acceptance of the revised policy. If you do not agree to the revised policy, you should contact support to request account closure. Previous versions of this Privacy Policy are available on request.
